BrandLove will be running a Customer Experience Management and Design Course 19 & 20 February in Cape Town.
If you want to transform how customers experience your brand and re-ignite a love affair with your brand that will bring you not only more customers but will increase your growth, this course is for you.
Whether you are fulfilling a corporate position or agency or independent Customer Experience(CX) practitioner, this course will inspire you and provide you with tools and techniques and the best in CX methods gathered from Customer Experience guru’s all over the world.
What you will learn
The course will in a very practical and interactive manner teach you:
- What Customer Experience (CX) is and the Customer Experience Eco system that you operate in
- How to implement a Customer Experience(CX) program or rather how to grow the Customer Experience competencies that you need to integrate into your business to grow sustainable loyalty.
- The business case and economics of transforming your Customer Experience
- How to understand the current experience
- Understanding Voice of the Customer
- Using Social Media to your advantage
- How to love customer complaints and how to use them
- How to design that ideal experience that fits your brand like a glove
- Innovation and design methods that is used at the Stanford Design School
- How to design branded interactions that grow customer love and loyalty
- How to create journey maps that start transforming the experience
- How to train and inspire you people to achieve a authentic and unique experience
- How to integrate experience in a consistent manner in an omni-channel service environment.
The course will use relevant South African and Global case studies and introduce you to knowledge from global guru’s in the CX field that will help you on your journey.
Weather you are starting with Customer Experience or along the journey already, this course will give you inspiration and ideas to invigorate your brand’s customer Experience.
You will take away practical how-to-guides, case studies and video’s used in the lectures.
Who should attend?
This course is suited for Customer Experience Executives, Customer Managers, Customer Relationship Managers, Brand Leaders, Marketing Managers, Service Managers, Business Analyst, Process Analysts, Strategists, Consultants and Brand Leaders in general.
Need more info?
To find out more about the session or apply for a group discount, please email johan@brandlove.co.za
To purchase a ticket and pay by credit card or bank transfer, please follow the easy online checkout.
Space is limited so book now to avoid disappointment!
